We have been so busy preparing orders for our lovely Moulin Roty and Maileg products that we almost forgot to celebrate the fact that we have received over 500 reviews (in fact it is 527 reviews as of 19/03/19).
Looking at the statistics below we can see that 98.9% of all the reviews received are rated 5 or 4 stars:
One thing we pride ourself’s on is being open and honest and we think by sharing the stats above we are doing just that and hopefully doing a pretty good job in terms of customer satisfaction. It has taken a lot of hard work from us to achieve the above reviews and we are very grateful for ALL the customers that have taken the time to leave a review (good or bad).
Looking back we realise that our customers are not after miracles, they just want us to do what we say we are going to do in terms of product quality, speed of dispatch and general customer service.
One thing we definitely don’t take for granted is 5 star reviews and we are always looking at ways to improve the experience our customers receive from from us. In an ideal world we would want to receive 100% 5 star reviews but appreciate that not everything is perfect for everyone 100% of the time. In our opinion it is how we deal with those not so perfect orders that makes the difference.
So if you are looking for a 5 star rated Moulin Roty or Maileg retailer I think you know where to come.