Delivery Information

Parcel

What delivery options are available?

We offer Royal Mail 1st class, 2nd class and next day Express delivery with order tracking to UK destinations and Royal Mail International Standard for deliveries outside of the UK.

Please note that we may also use a courier service for large or heavy items.


How quickly do you dispatch items?

Unless otherwise stated, orders placed before 1:00 PM will be dispatched on the same day, apart from orders placed over the weekend. Orders placed during this time will be sent on the next working day.


How long does delivery take?

UK 1st class delivery times are 1 – 2 days

UK 2nd class delivery times are 3 – 5 days

UK Next Day delivery is guaranteed by 1:00 PM of the next working day for orders placed before 1:00 PM. Orders placed after 1:00 PM will be dispatched the next working day (please read note below). This excludes weekends and bank holidays.

Express next day delivery does NOT apply to orders placed on a Thursday after 1:00 PM or orders placed on a Friday. Orders placed at this time will be delivered on the following Monday.

UK Saturday Next Day delivery is guaranteed by 1:00 PM on Saturday for orders placed before 1:00 PM on Friday.  Orders placed after 1:00 PM will be dispatched the following Monday. This excludes bank holidays.

International Standard delivery is within three working days for Western Europe and five working days for Eastern Europe. Outside of Europe, delivery to major cities worldwide is within five working days and other destinations within seven. (Please note the above times are approximate and may be subject to delays due to Customs checks).


How much does delivery cost?

UK 1st class delivery is £3.95 per order.  Pippi & Me charges are below:

Pippi & Me card delivery is £1.00

UK 2nd class delivery is free on all orders over £40. For orders under £40 a delivery charge of £2.95 will apply per order.  Pippi & Me charges are below:

Pippi & Me card delivery is £0.75

UK Next Day delivery is £7.50 per order.

UK Saturday Next Day delivery is £13.00 per order.

European International Standard delivery is £9.50 per order *

Worldwide International Standard delivery is £14.50 per order *

* Maximum of 5 individual items.


What locations do you deliver to?

We offer a worldwide delivery service.


European postage

We use Royal Mail’s International Standard service for delivery to the countries listed in the table below:

Albania

Denmark

Kyrgyzstan

Russia

Andorra

Estonia

Latvia

San Marino

Armenia

Faroe Islands

Liechtenstein

Serbia

Austria

Finland

Lithuania

Slovakia

Azerbaijan

France

Luxembourg

Slovenia

Azores

Georgia

Macedonia

Spain

Balearic Islands

Germany

Madeira

Sweden

Belarus

Gibraltar

Malta

Switzerland

Belgium

Greece

Moldova

Tajikistan

Bosnia Herzegovina

Greenland

Monaco

Turkey

Bulgaria

Hungary

Montenegro

Turkmenistan

Canary Islands

Iceland

Netherlands

Ukraine

Corsica

Irish Republic

Norway

Uzbekistan

Croatia

Italy

Poland

Vatican City State

Cyprus

Kazakhstan

Portugal

Czech Republic

Kosovo

Romania


Worldwide postage

We use Royal Mail’s International Standard service for delivery to all other destinations not listed in the above table.


How do I track my order?

If you selected our Express delivery option, your order can be tracked using the ‘Track & Trace’ tool located on the Royal Mail website – https://www.royalmail.com Simply enter the 13 character reference number provided to you in your dispatch confirmation email.


Gift Wrapping

We also offer a gift wrapping service for your convenience. Items will be wrapped in individually selected gift wrap. All wrapped items will also include a gift tag. This can either be left blank for your own message or we can write this for you.

To select, add the ‘Gift Wrapping’ product as displayed in the ‘You May Be Interested In’ section in your basket. Select your wrapping paper and enter a personalised message if desired.

Take a look at our gift wrapping page for more information


Packaging recycling

We are always looking at ways to reduce the impact we have on the environment and because of this we try to reuse packaging if at all possible.